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"We were delighted with the course you ran and felt that
it met our personal safety awareness training needs. In particular it reminded us
that to do a job well also includes the need to do it safely, so much so that
officers felt confident enough to report ‘near miss’ incidents in subsequent shifts
so that we could warn other staff.
The council staff are often in a potentially
confrontational situation and often work late at night or early morning where
aggression and or alcohol may be a factor influencing the people they
meet.
The primary aims of the workshop were to advise staff
of issues and techniques they could use to keep them safe and to increase staff
awareness of threats that they might face. In all of these areas the course was
highly successful.
Despite being about a very serious subject the
workshops were delivered by Robert in a relevant, light-hearted, interesting
and amusing manner which both relaxed delegates and encouraged participation and
openness on the issues.
Thank you for all your interest and hard
work."
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